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Consumer Traveler Today: July 17

07-17-2013

Consumer Traveler Today: The not-so-entitled traveler — sometime deep discounts limit great service

Link to Consumer Traveler

The not-so-entitled traveler — sometime deep discounts limit great service

Posted: 17 Jul 2013 03:00 AM PDT

Airlines, hotels and rental car companies could all use some work on their customer service. On the other hand, there is also a group I refer to as "entitled travelers." They demand five-star service at all times, even when they're paying one-star prices.
        

What we’re reading: Cheap ticket — cheap service? Most Asiana claims fall under Montreal Convention, factors in the SF crash

Posted: 17 Jul 2013 02:42 AM PDT

How much does a cheap ticket really cost? Courts will treat Asiana passengers differently, factors in the Asiana crash