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Informative Press Releases for Travel
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The following information is provided by the travel supplier or its public relations representative. The Traveler's Journal can accept no responsibility for the accuracy or validity of any material in this section.
Consumer Traveler Today: April 10
04-10-2010Consumer Traveler Today: Spirit’s Baldanza: “The basis for this new fee was founded in improved customer service”
Spirit’s Baldanza: “The basis for this new fee was founded in improved customer service”
Posted: 09 Apr 2010 09:01 AM PDT
Earlier this week, Spirit Airlines announced it would begin charging for carry-on luggage. That drew criticism from the Secretary of Transportation, who I interviewed on Wednesday. I wanted to give Ben Baldanza, Spirit's chief executive, an opportunity to respond -- and to explain the rationale behind charging for carry-on bags. Here's our interview.
Delta/Northwest/KLM: the lost reservations
Posted: 09 Apr 2010 06:50 AM PDT
When a client told Delta her flight numbers, the agent couldn't find a reservation. So my client assumed we had messed up the JFK-AMS ticket, or charged it without following through on the ticketing. Needless to say, I heard from her.
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