It seems some days when flying that the airlines have forgotten the customer (unless you are paying full fare for business- or first-class). These days, airlines are run by the numbers — bottom-line numbers — instead of with excellence of customer service in mind.

Needles found in Delta Airlines sandwiches Sewing needles were found in four turkey sandwiches on different Delta planes from Amsterdam. The objects were discovered in food on planes as they were en route from Schiphol Airport to Minneapolis, Seattle, and on two flights to Atlanta, according to Delta spokeswoman Kristin Baur. Two of the needles [...]